Our Story
With more than 150 employees in support, we are capable to provide quickly any type of support services to our new clients.
We believe in one word with multiple definitions, and that word is IMPACT the society. Here at WEC, excellence is the holy grail of our daily life. Our staff and scholars strive towards innovative solutions that will influence the direction of their fields and the world at large. Currently, at WEC we work on projects that aim to tackle and find answers to some of the world pressing problems.
Our Duty
Our duty is to create an environment for everyone with potentiality and driven by success and prosperity with ambition to make Africa a better, safer place for everyone. We believe in an environment where every talent is harnessed and every hard work rewarded.
A Community
Once together with a client, we all do proper estimates and find an optimal cost-effective scheme to be implemented. All together, we assess a best process that will maintain high quality and minimize all of our expenses.
Our Mission
Keep our Customers Happy
Our Vision for the Future
Is to be The best outsourcing and tech support entity of the region
Value
Impact the society through Innovation, Mutual Respect, Passion & Courage, Commitment to Excellence and Teamwork.
Who we are & What we belive in
Success
In our usual support activities, we help around 9,000 customers daily. Our success bases on a simple and easy approach “3S: Small, Smart, Strong”
Innovation
In fact, we are an agile driven organization where we start with a small team for new clients as a piloting phase and most of the time free or at cost. The piloting phase helps all of us to learn and hence implement together a continuous improvement.
At WEC Outsourcing
we prioritize inclusivity and equal opportunity. Our mission is to ensure that everyone, regardless of their background, has the chance to thrive. Through our FairShare initiative, we empower underserved groups with the skills they need to succeed in the digital world, creating opportunities for all and fostering a more inclusive community.
Outsourcing in Rwanda
We selected Rwanda as our global location based on key fundamental points:
1)Rwanda ranked 2nd for ease of doing business in Africa,
2)it ranked 5th safest place to walk at night worldwide and hence appropriate for all working shifts. We have 24 hours shifts that serve customers from different locations,
3)Rwanda has a cost-effective multilingual workforce in Africa. We have young customer support agents, experienced and well-trained.
