Join Our Team as a Contact Center Agent
Become a valued member of WEC Outsourcing and help deliver exceptional customer experiences.
Our U.S.-based client is offering an externship program that can be converted into a full-time job for successful candidates. This opportunity is ideal for recent S6 graduates with strong English communication skills who are ready to work remotely and grow a career in customer service and AI-powered operations.
This externship is part of a large upcoming project with over 20,000 available seats, and we aim to secure at least 2,000 positions locally.
Job Responsibilities (Activities Involved)
Handle customer calls and interactions professionally
Respond to inquiries clearly and accurately in English
Follow structured scripts and call guidelines
Actively listen to customers and identify their needs
Explain solutions and provide basic problem resolution
Maintain proper call etiquette and professionalism
Accurately document call information and outcomes
Work independently while meeting daily performance targets
Required Skills & Qualifications
S6 graduate or equivalent qualification
Advanced American English accent and fluency
Strong verbal communication and listening skills
Basic business communication and writing skills
Ability to handle customer interactions professionally
Confidence using computers and digital tools
Strong Internet connection at home
Quiet and suitable work-from-home environment
Ability to work 8 hours per day in the U.S. time zone
👉 Young people under 22 years are strongly encouraged to apply
What We Offer
Paid externship with opportunity for full-time employment
8,000 RWF per successfully completed day
Pro-rata payment for partial working hours
100% remote work (work from home)
Hands-on experience in international contact center operations
Opportunity to transition into AI-related roles, including data labeling and model training
Career growth toward advanced contact center positions
Exposure to U.S. work culture and global clients
What We Offer
Paid externship with opportunity for full-time employment
8,000 RWF per successfully completed day
Pro-rata payment for partial working hours
100% remote work (work from home)
Hands-on experience in international contact center operations
Opportunity to transition into AI-related roles, including data labeling and model training
Career growth toward advanced contact center positions
Exposure to U.S. work culture and global clients
Who We’re Looking For
Advanced American English accent and strong spoken English
Comfortable speaking on calls for long periods
Strong listening and comprehension skills
Friendly, professional, and customer-focused attitude
Able to explain solutions clearly and calmly
Basic business writing skills (chat/email notes)
Good computer skills and ability to learn new tools fast
Strong attention to detail and accuracy when recording information
Able to work 8 hours/day on U.S. time zone schedule
Reliable home internet and a quiet work space
Has a computer/laptop and headset (or can access them)
S6 graduates (young people under 22 encouraged)
Who We’re Looking For
Advanced American English accent and strong spoken English
Comfortable speaking on calls for long periods
Strong listening and comprehension skills
Friendly, professional, and customer-focused attitude
Able to explain solutions clearly and calmly
Basic business writing skills (chat/email notes)
Good computer skills and ability to learn new tools fast
Strong attention to detail and accuracy when recording information
Able to work 8 hours/day on U.S. time zone schedule
Reliable home internet and a quiet work space
Has a computer/laptop and headset (or can access them)
S6 graduates (young people under 22 encouraged)
Application Process – English Video Assessment
To proceed with your application, shortlisted candidates must complete an English assessment video (3–5 minutes) covering the following:
Introduce Yourself
Core Responsibilities
Welcome Aboard!
We’re excited to invite you on a journey with our team. Discover a place where dedication, growth, and teamwork come together in a welcoming environment.
Contact Us:Â If you have any questions or concerns about this Agreement or our privacy practices, please contact us at:
WEC Outsourcing
Email:Â info@wecoutsourcing.com
Phone: +(250) 788 191 800/ +(250) 791 775 771
Location: M Peace Plaza, 8th Floor, Block B, Kigali – Rwanda
