Join Our Team as a French Speaking Call Center Agent
Become a valued member of WEC Outsourcing and help deliver exceptional customer experiences.
At WEC Outsrourcing, we are looking for enthusiastic and detail-oriented individuals to join our call center team as French Speaking Call Center Agents. In this role, you will be responsible for handling automated calls, verifying information, and ensuring accurate data entry all while following a structured workflow.
This is a great opportunity for someone who is fluent in French, enjoys working in a fast-paced environment, and values efficiency, professionalism, and accuracy.
Job Responsibilities (Activities Involved)
- Handle automated calls and engage with individuals through a pre-set auto-dialing system.
- Follow a structured script to verify and validate information.
- Verify and validate data by cross-checking responses for accuracy and completeness.
- Enter and update information in the system accurately.
- Move seamlessly to the next call following an automated workflow with minimal manual intervention.
- Meet daily and weekly call targets while maintaining efficiency.
- Report and escalate special cases to the appropriate team leader for further action.
Required Skills & Qualifications
- Strong verbal French communication skills with a clear and professional phone presence.
- Attention to detail with the ability to validate and cross-check information accurately.
- Data entry proficiency with fast and accurate typing for real-time data logging.
- Ability to follow scripts and guidelines consistently.
- Comfortable using call systems and CRM software; experience with automated dialers or survey platforms is a plus.
- Time management and efficiency in handling high call volumes while maintaining quality.
- Active listening skills to ensure responses are correctly understood and recorded.
- Professional and courteous demeanor when handling calls, even with reluctant participants.
- Remote work readiness (if applicable), including a reliable internet connection and a distraction-free workspace.
What We Offer
At WEC Outsourcing, we provide a workplace where you can grow and develop professionally. Here’s what you’ll gain:
- Flexibility: Work part-time with shifts that fit your day or night schedule.
- Hands-On Experience: Build skills in hospitality, customer service, and event management.
- Professional Development: Learn from experienced team members and grow with us.
- Supportive Culture: Work in a team that values respect, teamwork, and accountability.
- Impact the society: Plan to employee 500 by the end of 2025, a number that showcase our commitment to giving back to the community.
What We Offer
At WEC Outsourcing, we provide a workplace where you can grow and develop professionally. Here’s what you’ll gain:
- Flexibility: Work part-time with shifts that fit your day or night schedule.
- Hands-On Experience: Build skills in hospitality, customer service, and event management.
- Professional Development: Learn from experienced team members and grow with us.
- Supportive Culture: Work in a team that values respect, teamwork, and accountability.
- Impact the society: Plan to employee 500 by the end of 2025, a number that showcase our commitment to giving back to the community.
Who We’re Looking For
The ideal candidate is enthusiastic, reliable, and passionate about customer service. We’re looking for someone who:
- Enjoys interacting with people and brings a positive attitude.
- Has experience in customer service or hospitality (preferred, but not required).
- Demonstrates strong communication skills, a friendly demeanor, and attention to detail.
- Thrives in dynamic environments and can adapt quickly to changing situations.
- Is available for flexible shifts, including day and night, to meet event needs.
- At WEC we are a value driven, and customer centered organization.
- Joining WEC as an employer, is best choice, a choice that give you value, respect, and international connection.
Who We’re Looking For
The ideal candidate is enthusiastic, reliable, and passionate about customer service. We’re looking for someone who:
- Enjoys interacting with people and brings a positive attitude.
- Has experience in customer service or hospitality (preferred, but not required).
- Demonstrates strong communication skills, a friendly demeanor, and attention to detail.
- Thrives in dynamic environments and can adapt quickly to changing situations.
- Is available for flexible shifts, including day and night, to meet event needs.
- At WEC we are a value driven, and customer centered organization.
- Joining WEC as an employer, is best choice, a choice that give you value, respect, and international connection.
WEC Outsourcing
We believe that excellent customer engagement starts with clear communication and precision. As a French Speaking Call Center Agent, you will interact with individuals through an automated dialing system, validate responses, and log data efficiently. Your ability to follow scripts, cross-check information, and manage high call volumes will be key to your success.
Core Responsibilities
Welcome Aboard!
We’re excited to invite you on a journey with our team. Discover a place where dedication, growth, and teamwork come together in a welcoming environment.
Contact Us: If you have any questions or concerns about this Agreement or our privacy practices, please contact us at:
WEC Outsourcing
Email: info@wecoutsourcing.com
Phone: +(250) 788 191 800/ +(250) 791 775 771
Location: M Peace Plaza, 8th Floor, Block B, Kigali – Rwanda
