Join our Team as a Hotel/Apartment Overall Supervisor
Be a key player in ensuring exceptional service and guest satisfaction across all departments.
At WEC-Outsourcing, in collaboration with CASCADIA Management, we are seeking a qualified and proactive Overall Supervisor to support operations across all departments. This leadership role reports directly to the Manager and is responsible for overseeing both the Reception and Housekeeping teams, ensuring seamless coordination and top-tier customer experience.
If you have a passion for hospitality, strong communication skills, and a drive to lead by example, this could be your next great opportunity.
Job Responsibilities (Activities Involved)
- Serve as the Chief Receptionist on a weekly basis, guiding front office and housekeeping leaders.
- Operate and manage Online Booking Systems to optimize room availability.
- Facilitate internal handovers and resolve guest queries effectively.
- Adjust staffing schedules based on occupancy forecasts and actual guest volume.
- Ensure accurate room status communication between departments.
- Actively participate in daily reception and housekeeping operations.
- Schedule and carry out rotational and deep cleaning activities.
- Manage the Lost and Found system and track uniform supplies.
- Oversee special treatment and coordination for VIP and conference guests.
Employee Relations & Coordination
- Lead team meetings to enhance productivity, clarity, and morale.
- Foster a culture of collaboration, accountability, and professional growth.
- Support the company’s Corporate Social Responsibility (CSR) initiatives.
Required Skills & Qualifications
- Minimum 3 years of continuous hands-on experience in a hotel or serviced apartment reception.
- With a minimum of one year leading the Hotel/Apartment Reception Team.
- Familiar with Online Booking Systems and general Reception coordination.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Reception bookkeeping knowledge is a significant advantage.
- Strong command of English (minimum level B2).
- Problem-solving, conflict resolution, and decision-making skills are essential.
What We Offer
At WEC Outsourcing, we provide an inclusive environment where growth and leadership are encouraged. Here’s what you’ll gain:
- Net Salary: RWF 200,000/month
- Flexible Working Schedules
- Medical Insurance: For staff and their first-line dependents (RAMA)
- Open-Ended Contract: Upon successful completion of the probation period
- A supportive, values-driven work environment with room to grow
What We Offer
At WEC Outsourcing, we provide an inclusive environment where growth and leadership are encouraged. Here’s what you’ll gain:
- Net Salary: RWF 200,000/month
- Flexible Working Schedules
- Medical Insurance: For staff and their first-line dependents (RAMA)
- Open-Ended Contract: Upon successful completion of the probation period
- A supportive, values-driven work environment with room to grow
Who We’re Looking For
We’re seeking a reliable, experienced, and confident professional who:
Thrives in leadership and cross-functional coordination
Is passionate about brand reputation and customer satisfaction
Excels in fast-paced environments and manages challenges gracefully
Can bring fresh ideas to team training, compliance, and hospitality operations
Who We’re Looking For
We’re seeking a reliable, experienced, and confident professional who:
Thrives in leadership and cross-functional coordination
Is passionate about brand reputation and customer satisfaction
Excels in fast-paced environments and manages challenges gracefully
Can bring fresh ideas to team training, compliance, and hospitality operations
Contact Us: If you have any questions or concerns about this Agreement or our privacy practices, please contact us at:
WEC Outsourcing
Email: info@wecoutsourcing.com
Phone: +(250) 788 191 800/ +(250) 791 775 771
Location: M Peace Plaza, 8th Floor, Block B, Kigali – Rwanda
Core Responsibilities
Application Details
Submit your application online at www.wecoutsourcing.com Include the following in one PDF document
Deadline: Thursday, June 5, 2025 at 10:00 AM (Kigali Time)
Subject Line: APPLICATION FOR THE POSITION OF OVERALL SUPERVISOR
Welcome Aboard!
We’re excited to invite you on a journey with our team. Discover a place where dedication, growth, and teamwork come together in a welcoming environment.
